Managing Conflict


		Managing Conflict -- Handling Difficult People

Our Services

[ Excellent Interpersonal Skills ] [ Interviewing Skills ] [ Managing Conflict ] [ Providing Excellent Customer Service ] [ Projecting a Positive Office and Personal Image ]

COURSE DESCRIPTION

This workshop can be designed and customized to your needs. When people work together, comflict is bound to occur. This is a class designed for employees who work with the public and need to handle difficult people. It will also address the issues employees face when working with one another and conflict arises. The workshop addresses ways to manage conflict before it infects the workplace.

KEY TOPICS

Identify Your Conflict Resolution Style

Create Win/Win Solutions When Conflict Occurs

Transform Conflict Into Cooperation

Understand How Owner Plays A Role In Conflict

Fighting Fair

Dealing With Difficult People

Being A Problem Solver

Critical Behaviors And Tips

Effectively Using Language And Phrasing To Manage Conflict.

What our students say about this course!

"Great stuff. I'm going to use this at home too."

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